Returns, Refunds and Your Right to Cancel
Our Refund and Returns Policy Details
You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.
If you wish to return the goods within the 7 days, please take reasonable care of the items and it would help if you retained the original packaging.
Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging
Please take into account before purchasing our furniture that once items are dispatched from our warehouses the costs involved with return will be with the customer at $50 per box, therefore it is essential if cancelling an order to let us know immediately to avoid unwanted items being dispatched.
Returns and Refunds Enquiries:
Please note if any items are damaged or faulty please always call us or email within 24 hours to report this matter.
Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery.
Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
Full refund of the cost of the goods are refunded within 30 days.
For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return.
Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. Therefore stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be needed to be undertaken by the customer at the customer’s expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day money back offer.
Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.
If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, an aborted collection fee of $35 will be charged.
After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.
Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.
We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.