Delivery Costs

What happens once I have ordered? Shipping costs are added to the order after going through Pay-pal 

We aim for a 7 to 14 working day turn around for delivery once your furniture order is placed.

We deliver across the US and most deliveries over $250.00 are FREE. 

Orders up to $150 are charged at $20,

Orders between $151 & $249 are charged at $30.

 

Additional charges may apply for the above following postcodes dependant on quantity and size of order,

Please contact us for costs info@youroutdoorfurniture.com

 

We do not deliver to the following places:-

Alaska and Hawaii

 

Delivery to the Customer

  • All deliveries  where possible we will do our utmost to put the items in the customer’s room of choice.
  • All room of choice deliveries will be subject to a site survey by the delivery team who will assess whether it is possible to place the item in the customer’s room of choice.
  • If the delivery team deems it possible to place the item in the room of choice then the customer is required to read the disclaimer and will be required to sign to confirm they understand its content.
  • If the customer is unhappy to sign the disclaimer, all deliveries will be to the doorstep only.
  • If in the event that after the site survey the delivery team deems it unsafe or considers that they would be unable to place the item in the customer’s room of choice, the delivery team would ask the customer for an alternative room to place the product.
  • In the unfortunate event we are unable to place the product in any room of choice then the item will be left in the safest possible location that the customer is happy with.
  • Once all the items are positioned in the appropriate place the delivery team will then ask the customer to sign for the item(s).
  • We  will make 1 attempted delivery, if the customer is not present at the confirmed time of delivery the driver will leave a “we called card” stating time and date and drivers name, it will also ask the customer to contact us to re-arrange delivery. This delivery will not be re-planned until the customer has contacted us. A surcharge will be applied direct to the customer for each delivery attempt as all deliveries are confirmed prior to goods leaving our premises.

 

  •  Please note that we can only deliver online orders to a permanent US address or a registered shipping agent.